Reference Number: JO-2401-527888
Accounts Receivable Analyst
Rate: Negotiable
Job Type: Contract
Location: Liverpool

Accounts Receivable Analyst

Location: Liverpool (Hybrid working)

Pay rate: £14.95 per hour PAYE

Duration: 12 months

Hours: 37.5 hours per week 

• The role is part of the Accounts Receivable team and is responsible for performing Collection and Cash Application activities and running and reviewing reports.

• This role will provide customer support around payments and investigate opportunities to improve customer satisfaction. 

• It will also support ad hoc queries, projects and continuous improvement initiatives. For payment issues and escalations, this role will liaise with collection agencies Service Teams. 

Main responsibilities:

• Run aging reports and review AR balances

• Resolve non-payment issues with customers

• Liaise with collection agencies where applicable.

• Liaise with the Sales or Customer Service teams for payment escalations when needed.

• Process write-offs once approved.

• Respond to ad hoc customer queries.

• Liaise with Customer Service on customer queries as required. 

• Develop collections & customer queries root cause reports to identify opportunities to improve the process and drive customer satisfaction.

• Apply cash to customer accounts according to remittance instructions and in line with policies and procedures.

• Research remittance errors (including analyzing any deductions self-applied by the customer) and escalate as required

• Process manual credit / invoices as required in line with policies and procedures.

• Support ad hoc requests and activities (e.g., queries from Finance, Customer Service teams, Audit)

• Support ad hoc projects or continuous improvement activities.

Qualifications and experience:

• 4+ years’ experience in accounting and finance including Accounts Receivable, Cash Applications and Collections. 

• Experience in global scientific/pharmaceutical industry highly desirable.

• Sound interpersonal skills and some ability to influence. 

• the ability to think through ambiguous issues.

• effective decision making and priority setting. 

• strong drive for results.

• The position also requires the ability to build and maintain sound relationships and collaborate effectively with multiple levels and cross functionally with E2E Finance.

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