Reference Number: JO-2307-519243
Ariba Helpdesk Analyst
Rate: Negotiable
Job Type: Permanent
Location: Hatfield

*An opportunity has risen for an experiences and Qualified SAP Ariba Helpdesk Analyst to join a Global clinical Pharmaceutical firm based in Hatfield*

A global pharmaceutical company is seeking a highly skilled Ariba Helpdesk Analyst to provide end user support.

Upon joining, the Ariba Helpdesk Analyst will be expected to act as an ambassador for Ariba and a direct end user support.

As an Ariba Helpdesk Analyst , you will be expected to support queries raised by the ticket system within a reasonable SLA while meeting your KPI’s. You will be expected to participate in adding value for improving tool usage. The Ariba Helpdesk Analyst will be expected to act as an administrator of the Ariba system and updating training documents.

In terms of skills and equipment used:

• Service Now ticketing system

• MS Teams

• MS O365

• Ariba Connect

• Ariba Upstream Modules

Ariba Helpdesk Analyst position will require:

• Knowledge of project management services

• Excellent communication & customer services skills

• Ability to engage with all levels within the organisation

• Ability to adapt within a fast moving environment

The Ariba Helpdesk Analyst role is hybrid working.

This is a great opportunity that would support a Ariba Helpdesk Analyst who is looking to be part of a growing Pharmaceutical global company who are highly innovative within their field.

 If this sounds like you, please apply within or send your CV directly to Christelle.salama@cpl.com!

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