Overview

Reference Number: JO-2102-462931
Customer Relationships Manager
Rate: Negotiable
Job Type: Contract
Location: East London

Job title: Customer Relationships Manager
Client: Multinational technology Client
Type: 9 Months
Function: Audible

CPL are working closely with a multinational technology company to recruit a Project Specialist to support Audible UK’s launch of a new product.

As a CRM, you will be working within Audible’s Marketing team with a focus on supporting outbound comms activities for teams across Audible’s non-US English language marketplaces (UK, CA, IN, AU)). You will work on creating, optimisting and QA-in outbound comms across English language sites outside the US for a global project. You will work alongside CRM experts with a reporting line into a core project team leader.

About You:
Were looking for a person with experience working with CRM tools and systems. You will have a good understanding of HTML and will have experience of balancing multiple tasks at once. You will be excited about collaborating with multiple stakeholders to meet the challenge of hitting targets within tight timelines. You will be good at both working independently and within cross-functional project teams sat around the globe.
Key Responsibilities:

Supporting in the delivery of our CRM strategy across our member experience to optimise the performance of these communications
Segment creation, monitoring and reporting
Creation of email templates & campaigns
Own copy and creative updates across multiple regions, based on a schedule of work with a defined time
Work closely with Audible product marketing, design, merchandising and tech teams to deliver the best possible customer experience
Leverage a suite of in-house CRM tools to optimise the customer experience
Collaborate with cross-functional teams including Media, Channel Marketing, Design, Product and Technology to drive improvements and messaging consistency

Required skills:

Good, practical, understanding of web technologies (HTML, CSS, JavaScript, PHP etc.)
Experience of working with CRM tools and systems
Experience working in small project teams and meeting strict project deadlines
Flexibility to work with partners across multiple time zones
Excellent oral and written communication skills
Relevant experience in a similar marketing role and a strong understanding of online advertising
Detail orientated with strong organizational skills
Strong analytical capability and a solid understanding of success metrics
Ability to work in a highenergy, high intensity, and rapidly evolving environment
Be highly motivated with ability to thrive in a fluid and demanding environment

Preferred skills:
A background in digital content and / or membership-based businesses
A passion for culture and for technology
Experience of optimising the prospect flow in an eCommerce business, ideally a membership or subscription model.

CPL are working directly with the client if you would like to know further information about this opportunity please do not hesitate to contact us via the channels below.

Email: Alim.sesay@CPL.com
m: 075 3548 0796

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