Overview
Reference Number: JO-2308-521053
Customer Service Executive
Rate: Negotiable
Job Type: Contract
Location: Frimley, Camberley
Job Title: Customer Service Executive
Location: Frimley, Camberley – Hybrid 2 days in office
Contract Length: 6 Months
Pay Rate: Up to £15 Per Hour PAYE
Purpose
Support end-to-end UK order management process by interacting with customers for full Orders to Cash processes, along with other internal departments to ensure all orders are executed in a timely and efficient manner. Sales support specialists responsible for key sales coordination activities. Supervision and support readily available from next line manager.
Major Accountabilities
· Timely order management using relevant SAP system.
· Perform both manual and EDI order entry for all UK Customers.
· Issue credit and debits notes to resolution.
· Monitor email inboxes and voice mails to ensure timely and accurate responses to customer enquiries regarding order status, shipping dates, product availability.
· Perform order confirmation and stock status to all Customers.
· Act as a liaison with various departments throughout the company and be a trusted advisor to both external and internal parties.
· Maintain and issue customer open order list.
· Maintain accurate and up to date working procedures.
· Process Daily and Monthly Reporting of Order Book, shipped, not shipped and rejected to the UK Internal Business.
· IDOC Monitoring.
· Excellent communication skills.
· SAP Knowledge for Orders to Cash.
· Advanced Excel Skills.
· Excellent attention to detail
