Overview

Reference Number: JO-2003-447399
Customer Success Specialist
Rate: Negotiable
Job Type: Permanent
Location: Boston

This is an excellent opportunity to join a fast-growing company that was recently named one of Fast Company’s 50 ‘World’s Most Innovative Companies’.

Our client is currently expanding its Customer Operations team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.

The roles doesn’t require any prior knowledge, just a notable enthusiasm for customer success and willingness to learn. This role is open to those with 1 to 3 years of professional experience.

 

Responsibilities:

  • Strong experience in Customer Success Management, consulting or sales experience working with enterprise customers 
  • Proven customer management skills with large, Enterprise accounts
  • Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives
  • Exceptional executive-level communication, presentation and interpersonal skills. 
  • Be a Challenger to our customers to stay focused on delivering business value
  • Deeply understand our customers’ objectives and become a trusted right-hand advisor

 

Requirements:

For this role you need to be tenacious, driven and have the following skill set:

 

  • 1 to 3 years’ experience in a role that encompasses Customer Operations, Customer Success, Technical Account Management, Client Service Consultant.
  • Ability to manage in complex and crisis situations in a confident and calm manner.
  • Able to effectively communicate with senior business professionals across every industry vertical.
  • Familiarity with enterprise networking technology with strong communication/presentation skills.
  • Willing to travel to accounts across the region
  • Strong time management skills, self-motivation and to be always goal-orientated
  • Able to effectively work as a part of team
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