Reference Number: JO-2007-452650
Job Type: Permanent
An outstanding opportunity at a large retail organisation, based in the Cheadle area.
You will provide leadership and management oversight to ensure the smooth and efficient operation of fulfillment operations. You will have responsibility for ensuring that staff comply with safety and standard office procedures, housekeeping standards, and continuous improvement & growth within the office. You will oversee the office team and manage all aspects of the office including fulfillment order input, order dispatch, invoicing, customer services and general office duties.
This is an extremely fast paced environment, working to tight deadlines and a flexi work approach is needed.
Location: South Manchester/Stockport
Salary: Market Rate. Monthly bonus available based on warehouse performance.
In conjunction with the General Manager, implement office and management systems and working practices in line with best practice and continuous improvement
Build team philosophy and cultivate a team atmosphere, leading by example to achieve the company’s targets
Planning, managing, and adjusting staffing levels to meet daily operational requirements within the office
Provide strong leadership to the team making informed decisions to the benefit of the business and our staff
Ensures the team has the skills and motivation to carry out their roles to the best of their abilities.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
Maintains office staff by recruiting, selecting, orienting, and training employees and also coaching, counselling, and disciplining employees, and appraising job results
Support the organising of company events or conferences
Dealing with correspondence, customer service issues, and client queries
Raising, dispatching & invoicing customer orders & working with the dispatch supervisor to ensure orders are processed efficiently and that the delivery of goods meets customers timescales/requirements.
Monitors and identifies areas for improvement as a matter of course.
Organising induction programmes for new employees
Ensuring that health and safety policies are up to date and followed by staff
Attends regular meetings with the General Manager and related supervisors to co-ordinate the office activities with other company activities & functions.
Proven leadership and management experience
Experience operating as office manager, supporting staff and the smooth running of a busy and fast paced office
Excellent punctuality and attendance, with an ability to be resilient and creative.
Have an ability to get hands on if required
Must have the ability to take ownership and own tasks and issues through to full completion
Must possess a Positive Can Do attitude with a real passion for doing a great job every day
Experience in developing Budgets and developing Standards & Managing Processes
Reporting Skills & Analysing Information
Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures
Able to achieve results by setting high standards and committing to clear objectives
Excellent communication skills
Previous experience working on IT systems a must. Netsuite & Excel experience an advantage.
Must have flexibility to travel both in country and to Ireland on occasions
To apply or for more information please get in touch with Drew via email on: firstname.lastname@example.org or give us a call on 01189 59 4990