Overview

Reference Number: JO-2003-447763
Senior Sales Trainer
Rate: Negotiable
Job Type: Permanent
Location: Chicago

Customer Success Lead

Our client’s mission is to make the world more secure in the face of targeted threats and evolving, machine-speed attacks. By augmenting human security teams and autonomously detecting and responding to attacks, their cyber AI platform reduces the risks of data theft and technology disruption that organizations face daily. Their technology applies cutting-edge machine learning and mathematics to the field of cyber-security.

This is an excellent opportunity to join a fast-growing company that was recently named one of Fast Companys 50 Worlds Most Innovative Companies.They are currently expanding their Customer Operations team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.

The role doesnt require any prior knowledge, just a notable enthusiasm for customer success and willingness to learn. This role is open to those with 1 to 3 years of professional experience.

Responsibilities:
Strong experience in Customer Success Management, consulting or sales experience working with enterprise customers
Proven customer management skills with large, enterprise accounts
Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives
Exceptional executive-level communication, presentation and interpersonal skills.
Be a challenger to our customers to stay focused on delivering business value
Deeply understand our customers objectives and become a trusted right-hand advisor

Requirements:
For this role you need to be tenacious, driven and have the following skill set:

1 to 3 years experience in a role that encompasses Customer Operations, Customer Success, Technical Account Management, Client Service Consultant.
Ability to manage in complex and crisis situations in a confident and calm manner.
Able to effectively communicate with senior business professionals across every industry vertical.
Familiarity with enterprise networking technology with strong communication/presentation skills.
Willing to travel to accounts across the region
Strong time management skills, self-motivation and to be always goal-orientated
Able to effectively work as a part of team

Benefits

Competitive base salary with comprehensive medical, dental and vision provided in full by the company
Optional 401k plans
Commuter benefits
Company sponsored social events

We are a young company with dynamic growth so you must be prepared to work hard and show continued commitment and dedication to the business.

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